Generator & Service Evolution: supporting Remote Teams (long before Covid-19 was creating a hybrid work environment)

Hybrid worksites, functioning with fewer team members on-site, and utilising phone or virtual meeting tools are not a new concept for many organisations who have had to navigate supporting remote and regional sites for decades.

As we adjust to varying our workforce emerging from Covid-19, there are many established practices that the PGS team have been utilising for years with progressive-thinking remote customers, that we thought could be helpful for your own site service planning.

One great customer example that we are proud to work with, is a regional service provider.  They are one of the largest organisations in their sector in the world, offering 24/7 services especially for people in rural and remote locations across Australia.

Take a look at how they oversee their emergency power:

How organisations utilise Remote Communications Units to manage their generator sets

Preparedness and risk management sit at the forefront of the thinking – here is a cross-section of a few essentials that remote sites prioritise:

  • Constant operational status updates / health status updates on their equipment. They aim to ensure with evidential testing, that their back-up power is, availability for service at any point in time
  • The Requirement for constant operational information. Choosing to use a combination of screens, messaging, login and visualisation to see testing and capabilities of their gen-sets integrates a cloud-based capability that supports remote team members at any point across a 24-hour period
  • Critical notifications and alarms. Choosing an automated alert system, and pre-defining what ‘triggers’ a critical notification or alarm is another strong risk-management approach that serves remote sites well.

 In case of a critical notification or alarm

By choosing a digital and cloud-based service option, remote customers can simply train team members to log onto a site to further investigate or check any issues, and then action any changes if their process step require.

This initial messaging system can help to decentralise the requirement for any single person to oversee the entire emergency back-up power system, and helps to share responsibility to team members who are geographically based anywhere.   Any designated team member just needs initial training to log onto a web-based portal and further interrogate the item and actions stemming from the emergency power alert.

At this point, team members can then contact our PGS team, for further support if required, and, if necessary, we can walk them through reset or remediation actions.  The ability for remote access, interestingly supports a different workforce requirement on-site and remotely, and empowers facilities or maintenance managers more.

Curious about how a digital notification and alarm system can better support your on-site and remote teams?  Call us today 08 8349 7854

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